Refund policy
Return & Refund Policy
Your Right to Cancel — UK and EU Customers
If you are based in the United Kingdom or European Union and you buy online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
To exercise your right to cancel, please contact us within 14 days of delivery at:
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Items should be returned unused, unopened and in their original packaging where applicable.
For hygiene and health-protection reasons, certain sealed skincare, cosmetic or beauty products may not be eligible for cancellation once unsealed after delivery, except where the product is faulty, damaged or not as described.
Nothing in this policy limits or removes your statutory rights.
Returning Your Order
Please contact us before returning any item so we can provide the appropriate return instructions.
Unless the item is faulty, damaged or not as described, the customer is responsible for the cost of returning the item.
Please package returned items securely to help prevent damage during transit.
Refunds
Once your return has been received and checked, any refund due will be processed to your original payment method.
Where applicable under consumer law, refunds will also include the cost of the standard delivery method originally paid.
Refund processing times may vary depending on your bank or payment provider.
Faulty, Damaged or Misdescribed Items
If an item is faulty, damaged or not as described, please contact us as soon as possible at:
We may ask for photographs or other information to help us investigate the issue, but this does not remove or limit your statutory rights.
Where required by applicable consumer law, we will provide the appropriate remedy, which may include a replacement, repair or refund.
Customers Outside the UK and EU
For customers outside the United Kingdom and European Union, we offer a voluntary 30-day return window for unused, unopened items in their original packaging, subject to any applicable local consumer rights.
Please contact us before returning any item.
Contact Us
For all return and refund queries, please contact:
Seekho Limited T/A Ammuri Beauty & Ammuri Skincare
Email: info@ammuribeauty.com