FAQ

Frequently Asked Questions

1. How long does shipping take?

For UK orders, delivery usually takes 2–5 working days. International delivery times vary by destination and can be affected by local customs processing.

2. How can I track my order?

Once your order has been dispatched, you will receive tracking information by email where tracking is available. You can also visit our Track My Order page.

3. Are your products suitable for sensitive skin?

Skin tolerance varies by person and by product. Check the ingredient list and directions on the individual product page, patch test before first use, and introduce active skincare gradually. If your skin is very sensitive or reactive, or you are under dermatological care, seek professional advice before introducing a new active product.

4. What payment methods do you accept?

Available payment methods are shown securely at checkout and can vary by customer, device and location. These may include major debit and credit cards and supported accelerated or instalment payment options.

5. Do you offer refunds or exchanges?

Eligible returns are handled in accordance with our current Refund Policy. Please review that policy for the latest eligibility, time limits and instructions before returning an item.

6. Where can I get more information about a product?

Check the individual product page for ingredients, directions and routine guidance. If you need help with a specific product before ordering, contact us at support@ammuribeauty.com.

Still need help?

Email us at support@ammuribeauty.com and include the product or order details relevant to your question so our support team can assist.